LOFUS / Support
Returns and exchanges.
Eligibility depends on the applicable law, the verified policy in force, the reason for the request and the condition of the product.
Before you start
Stop using the item if use could worsen the issue. Keep the product, included parts, packaging and proof of purchase. Record clear photographs for visible damage, a wrong item or missing contents.
What LOFUS reviews
The review considers the order record, product condition, stated compatibility, reported issue and mandatory consumer protections. A change of mind, an ordering mistake and a defective or non-conforming item may follow different rules.
Specific return and exchange periods are shown only when formally configured. Their absence here does not remove rights that apply by law.
Process and outcome
Use the official support channel, provide the order reference and wait for handling instructions before sending or handing over a product. Inspection may be needed. Any exchange, repair, replacement, refund or other remedy depends on the confirmed facts and applicable rights.